Customer Experience Resources

Knowing where to start when it comes to wowing your customers can often be very confusing. At CustCore we have developed a series of resources to help guide you through the steps you should follow to develop a CX strategy and turn it into practice.

If you need help with using any of the resources, Contact Us for any assistance. 

Details for each resource can be found below, including links for more information and to purchase. You can also purchase a number of these products in a bundle at a 25% discount by clicking here.

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Customer EXperience Strategy Template & Guide

In order to be successful it is critical that all business create a Customer Experience Strategy. 

This document introduces an easy to use 1-page template for capturing a customer experience strategy and provides a comprehensive guide to completing the template.

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Customer centric culture Self Assessment

Having a company culture which is truly customer centric is critical to sustaiable business success now and in the future.

This cultural self-assessment framework will help any company to identify how customer focused they truly are, and the gaps that need to be worked on.

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Customer journey Mapping Template & Guide

Utilising Customer Journey Maps is a great way to understand and improve the experiences of your customer. 

The step-by-step guide includes a comprehensive outline and templates for use in developing your journey map(s) as well as detailed tips and details on each component in the journey map.

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Customer Experience Maturity Assessment

It is very important for any organisation to they understand their maturity in providing customers with great experiences. This helps in determing the best next steps to take to imporve maturity and teh overall experience.

This assessment tool helps organisations to determine their CX maturity and the bext next steps to take.