Shane Goldberg
Webinar - Customer Experience Strategy & The ...
Webinar - Customer Experience Strategy & The Customer Experience Rocket
Shane Goldberg
Introducing the Customer Experience Strategy ...

The Customer Experience Strategy Canvas is a new one-pager designed to help companies document their customer experience strategy.

Introducing the Customer Experience Strategy Canvas v0.1
Shane Goldberg
37 ways to improve customer experience

This infographic shows 37 ways to improve customer experience in one easy to ready graphic.

37 ways to improve customer experience
Shane Goldberg
Why interaction level NPS results are giving ...

Many companies are rolling out NPS surveys to understand how customers view their experiences with the company during sales and service interactions. This post explains why that approach is fraught with danger.

Why interaction level NPS results are giving you false hope

customer experience strategy